Help Center

Customers should select and pay for the required DNA test before mailing their samples. When the form is connected to the product page, the testing information can be collected as part of the order.

Yes. Use the Add Another Sample button to enter information for each additional bird.

Yes. You may select multiple tests for one sample when those tests are available for that species.

No. Each bird’s sample must be packaged and labeled separately to prevent contamination.

Each physical sample bag should
simply be labeled Sample 1, Sample 2, Sample 3, etc. Keep your own record of
which sample number corresponds to each bird.

Yes. Please contact us before sending feather samples.

Contact Perkins Poultry Palace & DNA Lab before mailing the sample to confirm whether testing is currently available.

Processing begins after the samples arrive and are accepted for testing. Timing may vary based on sample quality, shipping time, and testing volume. Typically results are received within 24-72 hours.

The laboratory may contact you if the sample is damaged, contaminated, insufficient, incorrectly collected, or requires replacement.

Results can be delivered by email, with an optional text notification when they are ready.